•  Writes articles for IT and other publications (Computing Canada, Communications and Networking, CNS Magazine, Canadian Grocer, Squash Magazine, Centre of the City, and others)

•  Writes technical documentation for the private and public sector

Learning Designer/Trainer

Longview Solutions, Boehringer Ingelheim, Job Skills, various clients,

•  Develop training initiatives that lead to easier software rollouts

•  Facilitate seminars on software configuration, helping implementers learn their jobs

•  Facilitate seminars on business plans, sales, and pricing for new entrepreneurs

•  Write custom documentation for software tools (eRoom, Concur, NetMeeting), helping to reduce calls to IT Client Support

•  Train in both English and French, improving the profile of both firms and IT departments

Samples of specific project accomplishments include:

Project: Beckman Coulter (Los Angeles, Miami, Geneva, Hong Kong)

•  Designed a custom course and presented this course to financial analysts and IT representatives around the world at divisional meetings

Project: Domtar, Inc. (Montreal, Toronto)

•  Designed a custom course and presented it in both English and French

Project: Buena Vista Home Video (London, Hong Kong, Singapore)

•  Facilitated custom courses for financial analysts around the world

Technical Writer

Longview Solutions, Ontario Ministry of Health, ComputerTalk Technologies, various clients

•  Plan manual creation schedule for upcoming products and new versions

•  Create and update manuals and the template for the suite of manuals

•  Analyzed needs and designed content for new and existing long-term care websites

Business Coach

Job Skills

• Coaching new entrepreneurs as they start their businesses

•  Presenting workshops on topics such as business planning, pricing, and sales

Education & Professional Development