Personal Computer Coaching - Case Study

The problem

A busy freelance writer was updating one of his e-books for re-release. He accepted inconsistent formatting throughout the book, since changing each bit of text would take too long. Headers and footers also were not consistent; he wrestled with those. He typed his table of contents, electronically flipping pages to check where chapters started. The table of contents was mostly right when he handed the book to a copyeditor.

The solution

Luigi Benetton looked through this book and asked what the writer wanted to fix. Based on the writer's comments and Luigi's own observations of a copy of the book, Luigi also offered suggestions that were eagerly accepted. On the day of the coaching appointment, Luigi taught the writer what he needed to know - using his own book. Luigi explained each Word feature in context, allowing time for the writer to ask for clarification and grasp other possible uses for features he learned.

The testimonial

In his book, the writer acknowledged Luigi’s service:

In addition, I would like to thank Luigi for helping me learn how to use Word’s automatic table of contents and style formats. I must also acknowledge his patience during my frantic Skype call for help in sorting out Word’s headers and footers mere days before I was to launch the book. The fact that this book contains a table of contents, headers and footers, and page numbers are a testament to his training.

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